Quick answer
How do I contact CrawlRelay?
Write to [email protected] for anything about setup, orders or refunds with CrawlRelay (Email replies within 12 hours, 7 days a week); write to [email protected] to report abuse seen from one of our IPs. Pre-sales questions are welcome: residential traffic starts at $1.50 for 1 GB, paid from a $25 top-up. Paid in crypto, with no KYC.
Contact details
| Support | [email protected] |
|---|---|
| Response time | Email replies within 12 hours, 7 days a week |
| Abuse reports | [email protected] |
| Abuse handling | Abuse reports are reviewed by a person, and confirmed abuse leads to suspension |
| Language | English |
| Phone, chat apps, social media | None |
| Operator | ProxyGoat LLC, a Delaware limited liability company (USA) |
What should a support request include?
Tickets that include these details are solved fastest:
- the sub-user and the username suffix you used, such as
-country-us-city-chicago-session-a1-ttl-10; - the exact error and where it appeared, for example
curl: (56) CONNECT tunnel failed, response 407; - the time with its time zone, and the target host if relevant;
- for a payment question, the exact amount, coin, network and date of the top-up.
Most setup problems are covered by the error reference and the quick start.
What should an abuse report include?
Mail [email protected] and include:
- the exit IP that reached you;
- when it happened, with a time zone (UTC preferred);
- which site or URL received the traffic and what it did, for example login attempts or spam;
- the log entries or headers that prove the traffic;
- who you are and an address for follow-up questions.
Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. We suspend or close accounts that broke the Acceptable Use Policy. Site owners, hosting providers and security researchers can all report.
I lost my account number. Can you help?
Only if an email address was added to the account. Account-number login; email is optional. Your account number is your login: save it somewhere safe. Add an email (optional) if you want a way to recover it. Without an email, a lost account number cannot be recovered.
- Email on the account: send the request from that mailbox to [email protected].
- No email on the account: we cannot recover it today. Transaction details are public on-chain, so they cannot prove who owns an account.
A password manager is the best home for the account number.
Is there a phone number or a chat channel?
No. Email at the two addresses above is the only channel: no phone support, and no official presence on Telegram, WhatsApp, Discord or social networks. Anyone contacting you there in the name of CrawlRelay is not us; do not send them money or credentials.
Ready to start?
$1.50 for 1 GB, $0.50/GB from 50 GB.